High quality outsourced talent yields

high quality business processes

Pre-Sales

According to Gartner, salespeople spend 67% of their time on non-selling activities: research, data entry, and busy work. Despite this, databases are missing important fields, prospects' records are not up-to-date, and businesses are not tracking all client interactions. We do the research and populate your database with the important information about your customers and prospects, and then send out targeted messages to key contacts and set meetings for your sales team. Let your salespeople sell, and leave the rest to us.

Customer Service

Companies require top-notch customer service in order to achieve high CSAT scores. Yet many otherwise awesome companies lack responsiveness and proficiency in support. Businesses that use internal resources for their entire customer service cycle rarely are optimally responsive. With HybridSourcing you can build a team of dedicated service reps who focus on specific aspects of support that can be more efficiently outsourced. Respond to emails faster, provide live chat, SMS and MMS, onboard clients, expedite and fulfill orders, and build a knowledge base.

Marketing Support

Marketing automation is an important tool because it helps you nurture leads, rate engagement with your website and content, and determine the ROI of your campaigns.

Unfortunately, the data from many marketing campaigns lacks your most valuable prospects because gathering this information, and keeping it up-to-date, requires focused and deliberate work that many companies fail to make time for. On top of this, engagement is an important mostly for high-value prospects, and many databases are filled with subpar prospects.

You need to gather important information on your leads, and rate them, so that you can determine their propensity to buy at a glance. We build a team for you to find and populate customer data, and segment it properly so that your salespeople can spend more time working the deals that matter most.

Back office work

From photo retouching, transcription of audio to text, and product taxonomy, back office work can be costly. Using in-house teams to tag photos, organize data, and moderate content for your social media company is a waste of resources. HybridSourcing can streamline these processes for you, so your team can focus on innovating.

SERVICES

Pre-Sales 
Customer Service 
Marketing Support 
Back Office Work